FAQ

Why do I want to live at a Horizon Community?

Horizon goes above and beyond to exceed expectations in every facet of the housing experience. With market-leading customer service, we strive to proactively anticipate your needs.

Horizon serves more than 20,000 community members. With 20+ years of serving residents with professional management experience, Horizon Communities are designed specifically for the resident experience.

At Horizon, we focus on every need and deliver convenience to make your community an exceptional place to call home. As you find your new home, you can look forward to noticing the Horizon difference.

Do we need Renter’s insurance?

Our company requires that all residents have $100k liability coverage. For your convenience, we offer a plan to fulfill this requirement. The cost for this plan is $15 per person per month (through 2024).  You may waive this coverage if you already have liability insurance through another provider however, you must submit a copy of your policy for review so we can ensure it meets our property requirements.  Opting out of plan coverage and submission of an alternative policy must be done within our portal https://portal.confirminsurance.com/s/.
 
We also offer Personal Contents Coverage (PCON) for $5 per person per month (through 2024).  Though this is not mandatory, if you would like to waive this coverage you must opt out of the plan within our portal https://hra.confirminsurance.com/ppp-opt-out

What is MyCreditLift?

Build your credit by paying your rent on time! MyCreditLift is a service that enables you to build your credit by simply paying your rent on time. This means no loans, no credit cards, and no high-interest rates. Pay your rent on time each month and MyCreditLift will take care of the rest. Please let the office know if you have any questions! 

What is an RV Index?

​The RV Index is a risk score based on several factors. It is an innovative move in qualifying criteria used to screen and qualify applicants and guarantors.  By using this inclusive index opposed to our prior practice, we take a step toward future industry standards of fair practice. Depending on your property, an RV index of 40 or 50 will need to be achieved.  Instead of just credit score and income, the index looks at several factors such as:
 
1. Payment history on all trade lines
2. Ratio of rent to income
3. Ratio of debt to income
4. Collections
5. Ratio of positive to negative credit lines

What is an individual lease?

You are only responsible for your student’s rent. If a roommate transfers, graduates or misses a rent payment- you have no financial obligation.

Lease Term and Rental Installment- what is an installment and when do I pay?

The typical lease term is approximately 11.5 months of occupancy which coincides with the university’s academic calendar. The resident is charged a total rent amount for the contracted occupancy period. The lease agreement will reflect the total rent amount typically divided into 12 equal installments due August 1 - July 1. These installments do not represent a monthly rent amount and are not prorated

How do I renew my lease?

You can renew your lease online from your resident portal!

If I renew, do I have to move out and then move back in?

No, you don't have to move out and back in if you renew. You can just stay in your apartment!

What is nearby?

Whether you have just moved in or are visiting a friend/family member in our community, here are a few of our favorite places to eat, shop, and play!

Eats and Treats


Frosty Drive N - https://m.facebook.com/FrostyDriveN/
Braum's Ice Cream & Burger Restaurant - https://www.braums.com/
Rudy's Real Texas Bar-B-Q - https://rudysbbq.com/location/detail/denton-tx
Candy Heaven and Cakes - https://www.candyhavenandcakes.com/
Heavenly Taylored Sweets - http://heavenlytayloredsweets.com/
Taqueria Kristal - https://www.taqueriakristal.com/
Tortilleria La Sabrocita - https://www.tortillerialasabrocita.com/
Jonuzi's Pizza - https://jonuzisdenton.com/
New York Sub Hub - http://newyorksubhub.com/
Ben & Jerry's - https://www.theshopsathighlandvillage.com/Ben-and-Jerrys-Ice-Cream/
Blue Goose Cantina - https://www.theshopsathighlandvillage.com/Blue-Goose-Cantina/
The Brass Tap - https://www.theshopsathighlandvillage.com/The-Brass-Tap-Craft-Beer-Bar-Highland-Village/
Buffalo Wild Wings - https://www.theshopsathighlandvillage.com/Buffalo-Wild-Wings/
Lambeau's Amera Kitchen & Tap - https://www.theshopsathighlandvillage.com/Lambeaus-America-Kitchen-and-Tap/
Grimaldi's PIzzeria - https://www.theshopsathighlandvillage.com/Grimaldis-Pizzeria/
Delhi 6 Indian Kitchen - https://www.theshopsathighlandvillage.com/Delhi-6-Indian-Kitchen/
Mt. Fuji Steakhouse and Hibachi - https://www.theshopsathighlandvillage.com/Mt-Fuji-Steakhouse-and-Hibachi/
Rockfish Seafood Grill - https://www.theshopsathighlandvillage.com/Rockfish-Seafood-Grill/
Shoal Greek Tavern - https://www.theshopsathighlandvillage.com/Shoal-Creek-Tavern/
Snuffer's - https://www.theshopsathighlandvillage.com/Snuffers-Restaurant-and-Bar/
Sushi Fugu - https://www.theshopsathighlandvillage.com/Sushi-Fugu/
Tiff's Treats - https://www.theshopsathighlandvillage.com/Tiffs-Treats/
Torchy's Tacos - https://www.theshopsathighlandvillage.com/Torchys-Tacos/
Grimaldi's Pizzeria - https://www.theshopsathighlandvillage.com/Grimaldis-Pizzeria/

Whataburger
Panera Bread
Outback Steakhouse
McDonald's
Applebee's
 

Shopping

Tanger Outlets
Target
Golden Triangle Mall
The Shops at Highland Village
Walmart
Sam's Club

 

Local Fun

Lewisville Lake
Texas Motor Speedway